Privacy Policy

Welcome to Jet's Pizza. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at jetspizza-eat.click, place orders, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations. We comply with all applicable laws to ensure your personal data is handled responsibly.

1. About Us

Jet's Pizza operates as a food service business in the United States. You can reach us with any questions or concerns regarding this Privacy Policy using the following contact information:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following personal information:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Information: Username, password, and other credentials if you create an account on our website.
• Order Information: Details of the food items you order, special instructions, delivery preferences, and order history.
• Payment Information: Credit or debit card numbers, billing address, and other payment-related details. Please note that payment transactions are processed by third-party payment processors, and we do not store your complete card information on our servers.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send to us via email, contact forms, or other communication channels.
• Promotional Participation: Information provided when you enter contests, sweepstakes, promotions, surveys, or loyalty programs.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies and similar technologies, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and hardware model.
• Usage Data: Pages visited, time and date of your visit, time spent on pages, links clicked, referring URLs, and other navigation data.
• Location Data: Approximate geographic location derived from your IP address or, with your permission, precise geolocation data from your device.
• Cookie Data: Information stored in cookies, web beacons, pixel tags, and similar tracking technologies placed on your device.
• Log Data: Server logs that record information such as your IP address, browser activity, and error reports.
• Session Data: Information about your browsing session, including the actions you take on our website and items added to your cart.

2.3 Information From Third-Party Sources

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with us on social media, we may receive information from those platforms in accordance with their privacy policies.
• Analytics Providers: Data from analytics services that help us understand website usage patterns and user behavior.
• Advertising Partners: Information from advertising networks and marketing partners regarding your interactions with our advertisements on third-party websites.
• Delivery Partners: Information related to the fulfillment and delivery of your orders shared by our delivery service partners.
• Review Platforms: Publicly available reviews or ratings you may have left on third-party review platforms about our products or services.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account credentials, health or medical information, biometric data, genetic information, or immigration status. If you voluntarily provide such information through our communications channels, please be aware that doing so is at your own discretion.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup arrangements.
• Creating and managing your account on our website.
• Processing payments and sending order confirmations, receipts, and updates.
• Communicating with you about your orders, inquiries, or customer support requests.
• Providing customer service, resolving disputes, and troubleshooting issues.

3.2 Analytics and Website Improvement

• Analyzing how users interact with our website to improve its functionality, layout, and content.
• Monitoring website performance, diagnosing technical issues, and ensuring security.
• Conducting internal research and analysis to better understand our customer base and preferences.
• Developing new features, products, and services based on user feedback and behavior patterns.

3.3 Marketing and Communications

• Sending you promotional offers, discounts, newsletters, and marketing communications if you have opted in or if permitted by applicable law.
• Personalizing your experience on our website, including showing you relevant products and offers based on your order history and preferences.
• Running targeted advertising campaigns on third-party platforms and websites.
• Notifying you about new menu items, promotions, events, and other news related to Jet's Pizza.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforcing our Terms of Service and other applicable policies.
• Detecting, investigating, and preventing fraudulent transactions, abuse, or other illegal activities.
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public.

3.5 Business Operations

• Managing our day-to-day business operations, including accounting, auditing, and record-keeping.
• Facilitating business transactions such as mergers, acquisitions, or asset sales.
• Training our staff and improving our service quality standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activity.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functioning of our website, including maintaining your session, enabling the shopping cart, and ensuring security features operate correctly.
• Analytics Cookies: These cookies help us understand how visitors use our website, which pages are most popular, and where visitors come from. We use this information to improve the website experience.
• Functional Cookies: These cookies allow our website to remember choices you make, such as your location preference or saved items, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

4.2 Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being placed on your device. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

5. Sharing Your Information With Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in certain circumstances as described below.

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in providing our services, operating our website, and conducting our business. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your information. Categories of service providers include:

• Payment processors and financial institutions for handling transactions.
• Delivery and logistics companies for fulfilling food orders.
• Cloud hosting and IT infrastructure providers.
• Email service providers and customer communication platforms.
• Analytics and data reporting services.
• Marketing and advertising platforms.
• Customer relationship management (CRM) software providers.
• Fraud prevention and security service providers.

5.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Jet's Pizza, our customers, employees, or the public.
• Investigate and prevent fraud, security breaches, or other illegal activities.
• Respond to emergencies where there is a risk to the life or safety of any person.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information, and you will have the opportunity to exercise your rights as described in this Privacy Policy.

5.4 With Your Consent

We may share your personal information with third parties outside of the circumstances described above when we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us using the information provided in this policy.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. This type of data sharing does not constitute a disclosure of personal information under applicable privacy laws.

6. Data Security

The security of your personal information is a top priority for us. We implement a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, or misuse.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it for business purposes, and all such personnel are bound by confidentiality obligations.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors, and we do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices, systems, and infrastructure to identify and address vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to detect, respond to, and notify affected individuals and authorities of data breaches as required by applicable law.

6.2 Limitations of Security

While we take reasonable and appropriate steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable federal and state breach notification laws, including those applicable in the United States.

You are also responsible for maintaining the security of your account credentials. Please use a strong, unique password and do not share your login information with others. If you believe your account has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. Our data retention practices are as follows:

Once your personal information is no longer needed for the purposes described above, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring those rights and providing you with the ability to exercise them.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but if you believe we are sharing your data for advertising purposes, you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use and disclosure of your sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights under the CCPA/CPRA.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, usable format that allows you to transmit the information to another entity.

8.2 General Privacy Rights for All Users

Regardless of your state of residence, we respect the following privacy preferences for all users:

• Access and Review: You may request access to the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information.
• Deletion: You may request that we delete your personal information where we are not required by law to retain it.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: jetspizza-eat.click

We will respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to ensure the security of your information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to submit a request on your behalf. We may require written proof of the agent's authorization and verification of your identity before processing such requests.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18. This is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our systems.

By using our website and services, you represent and warrant that you are at least 18 years of age. If we discover that a user is under 18, we will immediately deactivate their account and delete their personal information from our records.

10. International Data Transfers

Jet's Pizza is based in the United States, and all of our operations are conducted within the United States. However, some of our third-party service providers, including cloud hosting services, analytics platforms, and marketing tools, may process or store your personal information on servers located outside of the United States.

If your personal information is transferred to or processed in a country outside of the United States, we take appropriate steps to ensure that such transfers comply with applicable privacy laws and that your information remains protected to the same standard as described in this Privacy Policy. These steps may include entering into data processing agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries outside of the United States. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

In particular, our website may integrate with third-party services such as social media platforms, payment gateways, delivery apps, and mapping services. These third-party services may collect information about you in accordance with their own privacy policies, which are separate from ours.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no industry-wide consensus on how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. If a standard for DNT is established, we will reassess our practices and update this Privacy Policy accordingly.

For California residents, please note that the CCPA/CPRA provides you with specific opt-out rights regarding the sharing of your personal information for targeted advertising purposes, as described in Section 8 of this Privacy Policy.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or other relevant factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by posting a prominent notice on our website.
• Send you an email notification if we have your email address on file and the changes are significant.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we can attempt to resolve your concern:

• Email: [email protected]
• Website: jetspizza-eat.click

We will acknowledge receipt of your complaint within 10 business days and endeavor to resolve it within 45 days. If we are unable to resolve your complaint to your satisfaction, or if you prefer to contact a regulatory authority directly, you have the right to file a complaint with the appropriate data protection authority:

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections in the United States under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at:

• Website: cppa.ca.gov

14.3 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General's office regarding violations of state consumer protection or privacy laws. We encourage you to visit your state's official government website for more information on how to file such a complaint.

15. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your name, contact information, a description of your inquiry or request, and any relevant details that will help us assist you. We will respond to your inquiry as quickly as possible and within the timeframes required by applicable law.